Our 90 Day Money Back Guarantee
We offer a 90-day, no questions asked, Money-Back Guarantee! Try our product and if for any reason your not completely thrilled, just return it within 90-days from to receive a full-refund, less shipping and handling, no questions asked. Just contact customer service for a Returned Merchandise Authorization. To qualify, products must be returned un-damaged with all original parts in the original packaging.
Our 5 Year Manufacturers Warranty
We’re so confident in our manufacturing and quality standards that we offer a full 5 Year Manufacturer Warranty. MantelMount will replace or repair any product or part that proves defective due to improper workmanship and or material. If we’re unable to provide a replacement and repair is not practical, we’ll refund the purchase price in exchange for the return of the product.
Our Shipping Policies
We don't mark-up our shipping rates and brokerage fees. We negotiate the most competitive shipping rates on your behalf and pass those directly on to you. All orders are shipped from our warehouse in San Diego, California. Please allow up to 24 business hours for processing.
Pre-Paid Freight Policy:
Effective 12.1.16, each order with a total dealer value of $800 or greater and shipping to the same destination will receive standard pre-paid shipping to locations within the Continental U.S. only. Standard shipping may be via UPS ground, USPS ground or FedEx ground service. Customers requiring expedited shipping will be invoiced for the full actual cost of the expedited freight service. Orders not meeting this minimum order value of $800 to a single location will be invoiced for the freight charges.
Shipping Within the U.S.
U.S. Domestic orders are shipped using UPS Ground which guarantees delivery within 1-5 business days. Shipments to non-contiguous states (Hawaii, Alaska) or off-shore U.S. territories (Puerto Rico, Guam, Northern Mariana Islands, Virgin Islands) may incur a surcharge.
Shipping costs provided at checkout do not include applicable duties, taxes, and brokerage fees specific to the country being shipped to, and will be due upon time of delivery (COD). Shipping windows below are estimates and delivery dates cannot be guaranteed due to delays caused by customs or unforeseen events.
All shipments to Canada are shipped using DHL Express, which generally delivers within 2-3 days, or UPS, which generally delivers within 5-7 days depending on the Canadian destination.
All other international orders are shipped using DHL Express, which delivers within 2-7 days.